Remote Assist Technician

Location: Home-Based
Contract: Full-Time

Salary: Up to £38,000 (Depending on experience) plus £9,500 shift allowance annually - paid in monthly installments. £47,500 Annual OTE.

Shift Pattern: 24/7/365 rotating shifts with generous gaps between shifts.
 
About the Role
We are seeking an experienced Fire & Security Engineer to join our Remote Assist team. In this home-based position, you will provide high‑quality remote assistance to end users of a diverse range of fire and security technologies, including: Intruder alarm systems; Video surveillance (CCTV); Access control solutions; Fire detection and alarm systems; Secure communications platforms.

This role is essential in ensuring our customers receive prompt, professional, and effective technical support at all times.

What you’ll do:
· Diagnose and resolve system issues in real time - remotely and securely
· Support engineers and customers through live digital assistance
· Provide insight and feedback to keep our service at the top of its game

How you’ll do it:
· Use remote diagnostic platforms, advanced manufacturer tools, and telemetry dashboards
· Collaborate closely with Technical, Field, and Customer Support teams
· Focus on fast, accurate solutions that keep customers safe and satisfied

What you’ll need:
· Strong Fire and/or Security engineering background
· Confident fault‑finding and technical problem‑solving skills
· A proactive mindset and a passion for digital innovation

Key Responsibilities

• Deliver expert remote technical assistance to end users across multiple fire and security product lines
• Accurately diagnose technical issues and guide customers through effective solutions
• Work collaboratively within a remote team, maintaining clear communication and seamless handovers
• Provide exceptional customer service with a calm, professional, and solutions-focused approach
• Maintain detailed and accurate records of all support interactions and resolutions
• Operate effectively within a 24/7 shift rotation (no on-call or standby), ensuring consistent service delivery

Essential Skills & Experience

• Proven experience within the fire and security industry (intruder alarms, CCTV, access control, fire detection, or related systems)
• Strong technical problem‑solving skills with the ability to troubleshoot complex issues remotely
• Excellent customer service and communication skills, both written and verbal
• Highly self‑motivated, organised, and capable of working independently
• A strong team player with a proactive approach to supporting colleagues and customers
• Comfortable working within structured shift patterns

What We Offer

• Fully remote, home‑based role
• Supportive and collaborative team environment
• Opportunities for professional development and skill growth
• Competitive salary and shift allowances (where applicable)

 
Join our Remote Assist Team and be part of a digital transformation in Fire & Security service delivery. As a Remote Assist Technician, you’ll play a key role in improving customer experience, boosting first‑time fix rates, and supporting our engineers using the latest in secure digital tools.

Ready to help shape the future of remote service?

Apply today.
 

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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