Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.
Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.
This role is ideal for:
- An experienced complaints specialist who wants real ownership in a high-growth environment
- A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
- Own your specialist function end to end with high autonomy
- Investigate, build cases, and drive outcomes across the claims portfolio
- Develop and improve processes, templates, and workflows as the function scales
- Coach claims handlers on identifying relevant opportunities at the point of claim
- Track and report on performance metrics for your function
- Attend client meetings as a domain expert in your specialism
- Maintain accurate records for audit, compliance, and client reporting
The Person:
- Based anywhere within the UK or Ireland with work authorisation
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At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
- Strong organisation and ability to prioritise independently
- Comfortable using data to make decisions
- Team-oriented, hardworking, and ambitious
- Experience leading, mentoring, or coaching others is beneficial
- Startup or high-growth experience is a plus
This is a full time Permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits.
The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.